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Terms & Conditions

All orders are accepted by “Cocoa Ooze” or “Cocoa Ooze LTD” subject to the following conditions notwithstanding anything which may be stated to the contrary by the customer, unless agreed by the Director of the company in writing.

All prices invoiced/receipts will be
Those ruling at the time of dispatch.
Exclusive of Delivery to UK Mainland.

Carriage and Packing
Flat rate delivery to UK Mainland is £5.00. There are regional differences in shipping rates for zones. Please see delivery information page.

Every effort will be made to fulfil promises of dispatch and delivery to the address shown on the order but no liability for failure to do so can be accepted.
The company reserves the right to make delivery in instalments and in this case to tender a separate invoice may be required.

Damage / Loss in transit
The Company accepts no liability for any loss resulting from the customer’s failure to comply with the carriers requirements with respect to the notification of damage, shortage, non delivery of goods.
Goods should be inspected on receipt and damage/shortages advised in writing to the carriers and ourselves with 48 hours.
Damaged goods returned to the company will only be accepted of previously agreed in writing.
Damaged goods must be retained for inspection at the time of the company’s discretion.
Non delivery must be advised in writing to the carriers and ourselves within 7 days of the date of invoice of purchase.

Returns of goods supplied in accordance with customers’ orders, cannot be accepted without prior written consent of the company.
Returned goods must be sent carriage paid.

Orders from customers will require payment prior to dispatch.

Risk and Title
Risk shall pass to the customer when the goods are delivered to or collected by the customer or his agent.

Retention of title
It is a term of the contract for sale of any articles herein that the articles shall remain the property of the supplier until such time as payment in full has been received and cleared. In the event of any default in payment the supplier reserves the right to reclaim the goods concerned.

Allergy Advice
Every effort has been made to list all allergy information and advice as correct as possible. Cocoa Ooze cannot be held responsible for any misprinted information and gives information as advice only.

Change of T & C
Cocoa Ooze reserve the right of change the T&C who will be notified beforehand.

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